1. Scope
This policy applies to all purchases made through our online store gartenuns.com. It is designed for our range of outdoor equipment, garden décor, tools, and storage solutions.
2. Return Period
You may return any eligible item within 14 days of delivery without providing a reason.
3. How to Request a Return or Exchange
To start a return or exchange, please contact us within the 14-day period:
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By email at contact@gartenuns.com
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Or by using the contact form on our website
Please include your order number, name, the item(s) you wish to return, and whether you prefer a refund or an exchange.
4. Return Shipping
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Within the United States: Return shipping is free. We will provide you with a prepaid return label via email.
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Outside the United States: Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
5. Condition of Returned Items
Items must be returned in their original condition: complete, clean, and undamaged. Whenever possible, please use the original packaging.
If items show signs of misuse or damage beyond normal inspection, we reserve the right to deduct the reduction in value from the refund.
6. Exchanges
Direct exchanges are possible. Once we receive and inspect your return, we will ship your replacement item within 1–2 business days (subject to availability).
If the requested replacement is unavailable, we will either issue a full refund or suggest an alternative product.
7. Refunds
After your return is received and inspected, we will issue a refund within 7 business days using the same payment method you used at checkout.
8. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery. We will arrange for a free replacement or a full refund.
9. Customer Support
HULIFERR LLC
6501 Arlington Expressway, Suite B105
Jacksonville, FL 32211, USA
Phone: +1 850 427 7792 (Mon–Sat, 9:00 am – 6:00 pm EST)
Email: contact@gartenuns.com
